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Meeting the NMBS

After listening to Michaël Vanloubbeeck on their Internet strategy, he asked us straight away what we thought about their mobile web application. There are three points we thought worth mentioning:

1. The number of clicks before you can see the right data is about 4 times too much. I only want to click once.
2. There is no autocompletion on the station names.
3. There is no button to switch destination and departure station

On top of that we noted that for big phones like most android, maemo/meego, bada and iphone phones, the site was too small. It was a great mobile website optimized for small screens and fast connections. We concluded that they, in comparison to iRail, have a totally different focus. Both approaches are needed however and we need to cooperate on this. The NMBS however responded that their mobile website is aimed to target all phones and anyone, which we can’t agree on. Discussion still open.

The second discussion is one that we started. We are still having difficulties with Stibbe. Stibbe is a respected law firm in Belgium who apparently has been hired by the NMBS to try to close us down. They’re quite aggressive in their approach by sending scary letters that our lawyer (if you read this, thanks for your free support, we appreciate it a lot!) seems to handle a lot better than we do. They didn’t have a clue about that however. They ensured us however that they will *try* to stop these actions and let us work as we were doing. So the logical question for us is: “Can we hereby officially use your data?”; Yet this seemed to be more complicated as we thought. The real discussion had been started. Continue reading

29. September 2010 by Pieter Colpaert
Categories: NMBS | Tags: , , , , , , | 5 comments